Return and Refund Policy

 

Shipping Information

Domestic – within NZ
Free NZ shipping on all orders $120 and over.
Flat rate of $8.50 for orders $119.99 and under.
Saturday delivery cannot be guaranteed.

International

If you would like to place an order for international delivery, please email info@booandberry.com with your order and we will send you a quote for shipping.

 

After your order is placed

If you place multiple orders, we reserve the right to combine the orders when shipping in order to save on wastage.  This is irrespective of whether you have paid multiple times for shipping.  We are unable to change or add to orders once placed so please check your cart carefully to ensure it is correct.

Once we’ve shipped, you’re at the mercy of the courier! However, we do aim for 1 – 2 days delivery within NZ once shipped (rural delivery can take longer).  

 

Returns

We want you to be 100% happy with your purchase, therefore we offer a refund or store credit on full price purchases within 10 days of receiving them.

Any items returned must be unwashed, unworn, unused and in their original packaging in the same saleable condition they were sent to you in.  We cannot accept returns where the original packaging is damaged or tags/labels have been removed.

Please check sizing charts before ordering clothing, and if in doubt email info@booandberry.com where we can advise on measurements and help you decide.  If a product doesn’t fit when it arrives, you are welcome to return it under this returns policy as long as it meets the requirements above.

There are no refunds or store credit given on sale items except as required by the Consumer Guarantees Act.

We do not offer exchanges.

Returns are to be shipped at your expense (unless products are faulty) and must be done so with a signature required as we are not responsible for any returned items lost in the post.  Once received, we will process your refund or store credit.  When you send your item, please include your contact details, order number and whether you would like a refund or store credit.  Please do not ship any items for return without contacting us first. 

Please note that we do not refund your original shipping cost and if items were eligible for free shipping, we reserve the right to deduct our shipping costs from any refund due.

Faults

If you believe a product is faulty, please send a photo or video to us on info@booandberry.com and we will let you know the process for an exchange or refund.

Boo & Berry is an online baby and kids store. We are your one stop shop for your parenting journey. We pride ourselves on our customer service.